All images, descriptive matter, specifications and advertising on our site are all for the sole purpose of giving an approximate description of the goods. More information is available by contacting us directly. Variations in the finished product may arise as a result of slight colour variations, for example, in the alpaca yarn and natural handcrafted process used to make our products. As such, we cannot guarantee that the product displayed on-line is identical to the one you receive.
Due to the hand made nature of Tom Butcher Ceramics, and the reduction firing process, both glaze and body may alter in colour slightly depending on where they are positioned in the kiln. Whilst each piece cannot be guaranteed to be the same, they will work just as well in sets. This only adds to their rustic charm.
Damaged items should returned to Mansefield Studios in the original packaging using Royal Mail Standard Parcel Service within 28 days. A replacement or refund will be sent when the damaged item has been received.
Please advise us of any defect as soon as possible after delivery and return defective items within 28 days.
You have 28 days, from receipt of cancellable goods, to notify us if you wish to cancel your order or exchange an item.
Please note: goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.
Please retain original packaging and ensure that you package any return adequately to ensure safe retrun.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us).